SERVICE & WARRANTY

We want your experience with our products to be positive and we are here to service your needs. The following contains our policy for Customer Service and Warranty.

Please remember that e-cigarettes are electronic devices, and are therefore sensitive to mishandling, rough treatment and dropping.  The atomizers and batteries contain integrated circuits, and can therefore be damaged very easily.  Please treat your electronic cigarettes like a fragile precision instrument, and it will give you long and satisfying service.

Due to the strict health regulations, opened starter kits that have been sealed at the factory, cartridges, used atomizers and E Liquid bottles really cannot be returned for a refund, but we are fair minded, and will work with you as much as we can to help you. We will also repair or replace, any product that is deemed defective due to manufacture within thirty days of delivery (60 days if you are a nice customer).

Naturally, this warranty does not cover any claim for costs due to the following, because they are all no no's:

1. Modification, alteration or repair of this product by anyone .
2. Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use as included in the instructions.
3. Any use of the product other than that for which it was intended.
4. Use of our product with other manufacturers’ chargers, batteries or cartridges

All unopened products that are returned for refund will be inspected first and refunded less shipping.  Please send us an email first before returning anything. 

When you’re trying to decide who can do the best for you at the right price, there are several factors to consider. At E-HealthCigarettes.com, we proudly model our organization in a manner that is professional, honest, and gives value.

Warning: Keep cartridges and e-liquid out of reach of children.  Nicotine in its pure form is a poison.  All nicotine cartridges and e-liquid containers should be kept in a safe place and away from children. In the event that a child consumes the contents please seek medical advice immediately.